Return of goods (Right of Withdrawal)
Terms and procedures for exercising the right of withdrawal
The Customer who holds the quality of Consumer may withdraw from the sales contract without giving any reason within the term of 14 days from receipt of the goods, understood as the moment when the recipient of the shipment acquires material possession of the goods.
If the goods relating to a single order have been shipped with multiple shipments, the term of 14 days will run from receipt of the last shipment.
The Customer must communicate the withdrawal within the deadline provided for in the previous paragraph, by filling out the form accessible at this link or through other communication, to be sent to the e-mail address or by registered letter with return receipt to the Seller's contact details, in which the details of the order with respect to which the withdrawal is to be exercised are indicated and the consumer's will to withdraw from the contract by returning the purchased goods.
Shipping of goods in case of return
The Customer must return the goods at his own expense within 14 days from the date on which the withdrawal was communicated or confirmation from the Seller was received.
The Customer must return the goods using the original packaging or taking appropriate precautions to ensure that the goods are not damaged during transport.
Cases of exclusion of the right of withdrawal
Pursuant to art. 59, lett. d) and e) of the legislative decree n. 206/2005, the right of withdrawal is excluded for personal protective equipment (eg masks) and other medical devices and medical-surgical aids, sold in sealed and sterilized packages that have been opened after delivery.
The right of withdrawal is also excluded in the case of supply of goods made to measure or clearly personalized.
Refund in case of withdrawal
The Seller will reimburse the Customer without delay, or in any case within fourteen days of exercising the right of withdrawal, the price paid for the goods, including the shipping costs paid at the time of the order. The Seller may ask the Customer for proof of the shipment of the goods within the time limit set by law.
In the event that the goods are handled in a further way than is necessary to establish their nature and characteristics, the Customer will be required to indemnify the Seller for the lower value of the goods or, if lower, for the costs necessary for the restoration of the goods.