• How can I get the bill for the tax deduction? The invoice will be sent by e-mail within 72 working hours from the fulfillment (= shipment) of the order. The invoice is sent to all customers (individuals, companies, freelancers, etc.) e Not you need to request it from customer service.
  • What kind of payment do you accept? We accept PayPal, Visa, Mastercard, American Express, Google Pay, Apple Pay, Bank Transfer (for commercial orders of at least € 500 via email) and many other payment methods. Cash on delivery (cash on delivery) Not is accepted. Security measures are taken to protect user information in the event of access by unauthorized persons and from unlawful processing, accidental loss, destruction and damage.
  • Why was my payment declined? Please try again later or check with your bank. Try using another card or change your payment method. 
  • Does the product come with original box? All products are shipped with original anti-dust bags and boxes. 
  • When will my shipment be processed? We need 48 hours working to prepare and pack the goods. In case of delays and special situations, our customer service will send you an email. Once the goods have been shipped you will be sent an email with the tracking number.
  • Which courier do you use to ship my package? How long will the shipment take to arrive at its destination? Shipping time varies from country to country of dispatch. We use for express delivery with tracking number: TNT, GLS, DHL, EMS, UPS, Fedex etc. Shipping is free throughout Europe for orders over € 99. For orders below € 99, shipping costs € 6.90 (€ 7.90 for Calabria + Islands). 

      • When will I get a response to my request? Our customer service is committed to responding to emails within 24-48 hours of your request.
      • When will my order be processed? Orders are usually processed every day (excluding holidays) from Monday to Friday from 9.00 to 15.00 after receipt of the order confirmation. 
      • I am a reseller, can I buy your products? Surely. For more information and to request discounts reserved for larger quantities not on the website, please send an email to our sales team
      • Where or by whom were the masks sold produced? Dolomiti Medical is the official manufacturer of surgical masks registered with the Italian Ministry of Health and the Istituto Superiore di Sanità. We pride ourselves on providing the highest quality at an affordable price. To provide the best service with a large catalog of products we rely on many Italian and foreign partner companies. In the description of the products the origin and / or the production in house is always indicated. Are you looking for our surgical masks? Click here

      Still have questions? Write to us, we will reply to you within 48 business hours